Privacy Policy

  1. Ellish Affiliates take all reasonable steps to protect your privacy, Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to; your name and surname; date of birth; physical address; email address and contact numbers.

 

  1. By utilising our website and contacting us you consent to receiving electronic communications from us.

 

  1. We will not, without your express consent use your personal information for any purpose other than as set out herein below:

 

  • To be utilised for the ordering, sale and delivery of Goods; as well as any other services provided on the website

 

  • In order to provide you with information of the Goods or featured items currently provided by us or new Goods to be provided, except where you have requested that we do not provide you with this information;

 

  • We will further not, without your express consent disclose your personal information to any third party other than as set out below:

 

  1. Your information will be disclosed to our employees, suppliers and/or vendors who assist us in interacting with you for the ordering and delivery of Goods and cannot provide same without utilising your personal information. This information will also be used for purposes of notifying you of Goods, featured items or new Goods, unless you have requested not to receive this information.

 

  1. Your information will be disclosed to our service providers, however the information will only be used in respect of the services performed with us and not for their own personal use.

 

  1. Your information will be provided to government officials, law officials dealing with fraud detection; police officers or other third parties, where same is required by law, subpoena, order of court or legal action we have taken against you or defended, or there has been a violation of these Terms and Conditions.

 

  1. We will ensure that all of those provided with your personal information are bound by appropriate and legally binding confidentiality agreements in relation to your personal information.

 

  1. Please ensure that we are provided with up to date information should there be a change to your personal information to enable us to update your records.

 

  1. You may warrant that you will not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

 

  1. We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.

 

  1. We will take all appropriate steps to ensure that your personal information is kept confidential and will take all appropriate steps to ensure that it is protected against unauthorised use, disclosure, alteration or publishing and notify you if we become aware of any unauthorised use or disclosure.

 

  1. Should you require that we no longer have possession of your personal information we will take the necessary steps to destroy same, save for a portion of which may be required in terms of applicable legislation.

 

  1. We will take all reasonable step to protect your information, we cannot guarantee that your information will be protected and accept no liability for the unlawful disclosure, alteration or publishing of such information.

 

  1. We will not make your personal information available to any third party or be remunerated for your personal information, the only use will be as allowed above.

 

  1. We request that you do not provide your information to any entity which advertises on our website. We are not responsible for any action taken by you in providing your personal information to any of these websites which are not affiliated with Ellish Affiliates Pty (Ltd).

 

Delivery of Goods

 

  1. We have provided a freight calculator to be utilised when determining what type of delivery the purchaser requires. The following options are available:
    • Same day delivery via courier; or
    • Free courier delivery which take up to 72 hours.
  2. All deliveries are to the address provided by us on your profile information, please keep this information up to date as we are not liable and/or responsible for any loss due to wrong information being provided to us. We have concluded our role once the Goods have been delivered to the address provided for delivery.
  3. Tracking details will be provided to you to follow your Goods.

 

Late Delivery

 

  1. We will take all necessary steps to deliver the Goods to you as soon as is reasonably possible, this will not be later than 30 days after receipt of your payment. If, for whatever reason, we are unable to deliver the Goods you are entitled to cancel the sale on 7 days’ notice by emailing us with an email titled “Late Delivery” and your invoice number in the subject line, we will provide you with a full refund within 30 days of the late delivery report.

 

Return of Goods

  1. If you are not 100% satisfied with your purchase the item may be returned, provided:

 

  • we are notified within 7 days from date of receipt of Goods;
  • the Goods are in their unopened packaging;
  • the Goods are undamaged and unused;
  • all accessories are not missing.

 

  1. You will be liable for the costs of the courier for all returned Goods.

 

  1. If the item is not what you ordered, please notify us and we will collect same at no charge, we will then inspect the Goods and ensure there are no missing accessories and provide you with the correct Goods as soon as is reasonably possible or credit your account with the purchase price of the Goods on your election.

 

  1. Please notify us immediately if the Goods are damaged and/or faulty within 7 days from date of receipt of the Goods. We will inspect the Goods and elect whether to repair or replace the Goods or credit your account with the purchase price of the Goods on your election.